🔄 Return & Refund Policy — Zehrae (UK)

Returns

We accept returns within 14 days of delivery in accordance with UK Consumer Contracts Regulations.

To be eligible for a return:

• Item must be unused, unwashed, and in original condition

• Original tags and packaging must be intact

• Sale items are non-returnable unless faulty

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Non-Returnable Items

• Customized or stitched orders

• Sale / discounted items

• Accessories

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Refunds

• Once approved, refunds are processed within 5–7 business days

• Refunds will be issued to the original payment method

• Original shipping charges are non-refundable

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Return Shipping

• Return shipping costs are borne by the customer

• We recommend using a tracked service

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Faulty or Incorrect Items

Please notify us within 48 hours of delivery with clear images.